ubett Privacy Policy

1. Introduction

ubett ("ubett," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you" or "Player") of the ubett platform, including our website, mobile applications, and all related services (collectively, the "Platform").

This Privacy Policy explains what personal information ubett collects, why we collect it, how we use and protect it, and what rights you have regarding your data. This policy applies to all players registered on the ubett Platform, including those accessing ubett from Manila, Cebu, Davao, Quezon City, Makati, and all other locations across the Philippines.

This Privacy Policy is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.

By registering an account or using the ubett Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform and contact us to close your account.

2. Information We Collect

ubett collects personal information that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of information we collect include:

2.1 Registration and Account Information

• Full legal name;
• Date of birth (to verify you are 21 years of age or older);
• Email address;
• Mobile phone number;
• Residential address (including city, province, and postal code);
• Username and encrypted password.

2.2 Identity Verification (KYC) Documents

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie or live photo for identity confirmation;
• Proof of payment method ownership where required.

2.3 Financial and Transaction Information

• Deposit and withdrawal transaction records;
• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI/BDO/Metrobank account details — stored in tokenized or reference form only);
• Betting history, game activity, and account balance records.

2.4 Technical and Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session duration, pages visited, and features used;
• Cookies and similar tracking technology data (see Section 7).

2.5 Communications Data

• Customer support chat logs and email correspondence;
• Feedback, survey responses, and promotional opt-in records.

3. How We Use Your Information

ubett processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your ubett account, including processing your ubett login and verifying your identity;
• Service Delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels, and deliver the core ubett gaming experience;
• Legal Compliance: To fulfill our obligations under Philippine law, including KYC/AML requirements, age verification (21+), and regulatory reporting;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats;
• Responsible Gaming: To monitor gaming patterns and provide responsible gaming interventions, including deposit limit enforcement and self-exclusion management;
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and applicable opt-out rights;
• Platform Improvement: To analyze usage patterns, conduct research, and improve the ubett Platform's features and performance;
• Legal Proceedings: To establish, exercise, or defend legal claims where necessary.

ubett will not process your personal data for purposes incompatible with those listed above without your prior consent.

4. Sharing of Information

ubett does not sell, rent, or trade your personal information to third parties for their own commercial purposes. We may share your data only in the following limited circumstances:

4.1 Service Providers. ubett engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank, InstaPay), identity verification services, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on ubett's instructions and in accordance with applicable data protection laws.

4.2 Regulatory and Legal Authorities. ubett may disclose your personal data to Philippine government agencies, law enforcement authorities, or regulatory bodies (including PAGCOR and the National Privacy Commission) where required by law, court order, or regulatory directive.

4.3 Business Transfers. In the event of a merger, acquisition, or sale of all or substantially all of ubett's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

4.4 With Your Consent. ubett may share your data with third parties in other circumstances where you have provided explicit prior consent.

5. Data Retention

ubett retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and transaction records are retained for a minimum of five (5) years following account closure, in compliance with Philippine AML regulations;
• KYC verification documents are retained for the period required by applicable law, typically five (5) years from the date of the last transaction;
• Customer support communications are retained for up to three (3) years;
• Marketing preference records are retained until you withdraw consent or close your account.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, ubett will securely delete or anonymize the data.

6. Data Security

ubett implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ubett Platform;
• Encryption of sensitive data at rest, including payment method references and identity documents;
• Access controls limiting employee access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing;
• Multi-factor authentication options for account access;
• Incident response procedures for detecting and responding to data breaches.

While ubett takes all reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the security of your ubett login credentials. If you suspect unauthorized access to your account, please contact ubett support immediately.

7. Cookies and Tracking Technologies

7.1 What Are Cookies. Cookies are small text files placed on your device when you visit the ubett Platform. They help us recognize your device, remember your preferences, and analyze how you use our services.

7.2 Types of Cookies We Use.

• Essential Cookies: Required for the Platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Analytics Cookies: Help us understand how players interact with the Platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences, such as language and display options, to personalize your experience.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our campaigns. These are only set with your consent.

7.3 Managing Cookies. You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ubett Platform. Refer to your browser's help documentation for instructions on managing cookie preferences.

8. Your Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by ubett:

• Right to Be Informed: The right to know what personal data ubett collects and how it is processed;
• Right of Access: The right to request a copy of the personal data ubett holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 12. ubett will respond to all verified requests within thirty (30) days in accordance with applicable law.

9. Children's Privacy

The ubett Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. ubett does not knowingly collect personal data from individuals under the age of 21.

If ubett becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on the ubett Platform, please contact our support team immediately so we can investigate and take appropriate action.

10. International Data Transfers

ubett primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in other countries, for example when we use cloud infrastructure or third-party service providers with operations outside the Philippines.

Where such transfers occur, ubett ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and the standards set by the National Privacy Commission.

By using the ubett Platform, you acknowledge and consent to the transfer of your personal data as described in this section.

11. Changes to This Policy

ubett reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via email or an in-platform notification.

Your continued use of the ubett Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how ubett protects your personal data.

12. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ubett, please contact our designated Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 via the ubett Platform
• Response Time: We aim to respond to all privacy-related inquiries within 30 days

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you are not satisfied with ubett's response to your privacy concern.